Refunds and Exchanges
Our items are subject to a strict quality checking process however in the unlikely event you should receive a faulty item it will be replaced at our cost. Please contact us within 14 days to arrange a return and exchange/refund.
Should you order the wrong size we will exchange the item. In this instance the buyer must pay the additional postage costs. Replacement items are subject to the same 14 day turnaround period as standard orders and are subject to fabric stock.
Please note: Returns must be made in a perfect, unwashed condition with tags attached within 14 days. Any item that is returned displaying signs of use and/or washing will not be replaced and will be returned to you.
Please send your return to the following address and include a note detailing your order name/number, delivery address and exchange request.
Buddy and the bear Returns
22 Richmond Road
Yeovil
BA20 1BA
Please note: Custom orders outside our offered range are not refundable or exchangeable in the absence of fault.